Legal
Refund & Cancellation Policy
Last Updated: 09 August 2026
1. Purpose
This policy explains the circumstances under which refunds or cancellations may apply for services purchased from WORKPUNKT UG (haftungsbeschränkt).
2. Consulting Services
Consultation fees are non-refundable once the consultation has taken place. If Workpunkt cancels a consultation, the client may choose a full refund or rescheduling.
3. Education & Admission Services
Refund eligibility for admission support packages is governed by the signed service agreement. Work already completed, including counselling, profile evaluation, document review or university applications, may be deducted from any approved refund.
4. Digital Courses & Webinars
Unless otherwise stated on the purchase page, payments for digital products, recorded courses and webinar access are non-refundable once access has been granted.
5. Third-Party Fees
Payments made to universities, APS, embassies, language schools, accommodation providers, payment processors or other third parties are subject to the respective provider's policies and are not controlled by Workpunkt.
6. Cancellation by Client
Clients wishing to cancel a service must submit their request in writing to contact@workpunkt.com. Cancellation requests are assessed according to the applicable service agreement.
7. Cancellation by Workpunkt
If Workpunkt is unable to provide a purchased service, clients will be offered an alternative date, an equivalent service or an appropriate refund where applicable.
8. Chargebacks
Clients are encouraged to contact Workpunkt before initiating a payment dispute. Fraudulent or abusive chargebacks may result in suspension of services while the matter is investigated.
9. Exceptions
Nothing in this policy limits mandatory consumer rights available under applicable law.
10. Contact
Questions regarding refunds or cancellations should be sent to contact@workpunkt.com.